Troubleshooting

The email integration is an advanced add-on with many moving parts. Errors are logged in the Web Server and/or Task Handler log. Always check the logs first!

Mark as Read Action on Conversation Object Is Not Visible or Not Clickable

Ensure that the limepkg-standard-actions package is added as a dependency to your solution.

Why Do I Need to Have an Email Address on My Coworker When I Send an Email From Lime CRM?

Emails sent from Lime CRM are dispatched through the monitored account. However, when an email is sent from Lime CRM, one follower is created for you. Followers are uniquely identified based on the email address, so an email address must be available on your coworker for use on follower.