Automation¶
Start New Conversation¶
The start new conversation step will create a conversation with all the relevant information. It will also send an initial email to the configured email address.
What Will Happen¶
When this automation is triggered, a new conversation will be created. This conversation will be linked to the parent LimeObject that triggered the creation and will contain a reply_to_id. An email will also be sent to the addresses in the 'To' and 'Cc' parameters. These emails will also be added to the conversation as followers.
Parameters¶
Start New Conversation takes a few parameters:
| Parameter | Description | Requirement |
|---|---|---|
| Monitored Account | Selected from a list of configured monitored accounts. | Required |
| Subject | The email subject. Can be configured using a formula step. | Required |
| Body | The text that should be in the email. Can be configured using a formula step. | Required |
| To | External email that should receive the initial email. Configure using a formula step. | Required |
| Cc | The Cc for the initial email. | Optional |